Avanta Academy

Enquiry Form

By submitting your contact details, you have given your consent for a Avanta Academy representative to contact you regarding your enquiry.

This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system.

Through our experiential classroom training, learners will learn how to:

• Establish customer service standards

• Implement customer service standards

• Maintain and monitor customer service standards

• Improve customer service system

This course will benefit F&B personnel involved responsibilities in managing customer service in the organization, such as; Operation Managers, Multi-Outlet Managers, Outlet Managers and Assistant Outlet Managers in F&B service.

Course Duration: 27 hours (Classroom Training – 24 hours, Assessment – 3 hours)

Course Fees: $750

Mode of Instruction:

Lecture
Discussion
Demonstration / Practice
Role Play
Observation / Feedback

Mode of Delivery: Full-Time

Mode of Assessment:

At the end of the course, learners are required to complete a total of 3 hours of summative assessment, comprising a written assessment, case studies and role play.

Qualification

Upon successful completion of course and assessment, learners will be awarded a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).

Entry Qualification:

Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course.

Average Teacher to Student Ratio: 1:20


Fields indicated by * are mandatory.
*Full Name (as per NRIC) :
*Gender :	Male Female
*Nationality :
*Race :
*Date of Birth :	DD/MM/YYYY
*Age :	Years
*Designation :
Company Name (If Employed) :
*Qualification/Educational Level :
*Occupation :
*Salary Range :
*Type of ID :
*NRIC/FIN/Passport No :
*NRIC/FIN/Passport e-copy :
*Address :
*Postal Code :
*Email Address :
Home Address :
*Telephone No :
Home / Office :	(HP)

•	Am I eligible for the WTS (Workfare Training Support) scheme?	Yes	No
•	Am I eligible for the MCES (Mid-Career Enhanced Subsidy) scheme?	Yes	No
•	Am I using my SkillsFuture Credit to pay for this approved course?	Yes	No
•	I am aware that my registration is only confirmed upon full payment of the course fees before the commencement of the course. Avanta reserves the right to decline me from attending the class at its sole discretion.	Yes	No

Declaration
1.	I give consent to the Avanta Academy (Avanta), and/or SkillsFuture Singapore (SSG) or its appointed agent to contact me for the purpose of sending course/upskilling information and obtaining feedback on the effectiveness of training and its application to the workplace, including details of my employment.
2.	I agree that should I fail to meet the 75% attendance requirement and / or fail to sit for all required assessments and / or fail to pass all required assessments, I will be liable for the total course fee without SDF funding.
3.	SkillsFuture Credit: I am fully aware that if I am paying fees using the Skillsfuture Credit, I am to submit the claim in the SkillsFuture Portal to Avanta at least 2 working days before the course commencement date. Should the SFC claim application be made on the first day of the course, a screenshot showing the submitted Claim id and amount must be produced. If the claim application is not approved on the first day of the course, I am to pay Avanta the full course fee in cash. Otherwise, Avanta reserves the right to remove me from the course. I am also aware that any cancellation of the SkillsFuture Credit claims used for the application will be deem as withdrawal from the course, and the training place will be released to other applicants.
4.	I declare that I am aware that the funding including the SkillsFuture Credit claim is subjected to approval by SSG.
5.	I declare that all the information and particulars provided in this form and the attached sheets are true, complete and accurate and that I have not withheld or distorted any information or particulars required under this form, and acknowledged and accepted the terms and conditions stated here and in the overleaf.
6.	I agree to comply and abide by the decision of Avanta concerning this application.
7.	I declare that I have read and understood the applicable Terms and Conditions for the “Course Registration and Procedures” stated overleaf, and agree to be bound by them.

I will be using $ from my SkillsFuture Credit account. I agree to abide by the terms and conditions stipulated in this registration form.
I have attached a screenshot showing my SkillsFuture Credit account summary taken and dated on:
Attached Screenshot :
Signature of Applicant

Date


*Full Company Name (as per ACRA/UEN) :
*Company Address :
*Postal Code :
*Company Registration No :
*Is Your Company an SME?	Yes No
*Company Industry :

Main Contact Person (Required):
*Name:
*NRIC No.:
*Designation:
*Telephone No :
Fax No :
*Email Address :

•	Is the company seeking SDF funding?	Yes	No
•	Is the applicant eligible for the WTS (Workfare Training Support) scheme?	Yes	No
•	Is the applicant eligible for the MCES (Mid-Career Enhanced Subsidy) scheme?	Yes	No
•	The company is aware that it has to apply for training grant in SkillsConnect for the applicant before the commencement of the course.	Yes	No
•	The company is aware registration is only confirmed upon full payment of the course fees before the commencement of the course. Avanta reserves the right to decline the applicant from attending the class at its sole discretion.	Yes	No

The following document is required to be submitted for the application of SDF Funding:
Copy of NRIC/FIN AND Latest Payslip; OR Latest Income Tax Notice; OR 6 months CPF contribution History Statement
Upload Copy of NRIC/FIN :
Upload Latest Payslip :
Upload Latest Income Tax Notice :
Upload CPF Contribution :
Declaration
1.	I give consent to the Avanta Academy (Avanta), and/or SkillsFuture Singapore (SSG) or its appointed agent to contact me for the purpose of sending course/upskilling information and obtaining feedback on the effectiveness of training and its application to the workplace, including details of my employment.
2.	We agree that should the applicant fail to meet the 75% attendance requirement and / or fail to sit for all required assessments and / or fail to pass all required assessments, we will be liable for the total course fee without SDF funding.
3.	We declare that we are aware that the funding is subjected to approval by SSG.
4.	We declare that we have not received course subsidy previously from SSG for this course through any other training provider.
5.	We declare that all the information and particulars provided in this form are true, complete and accurate and that we have not withheld or distorted any information or particulars required under this form, and acknowledged and accepted the terms and conditions stated here in this registration form. We understand that if any information or particulars provided by us is false, distorted or misleading in any way, Avantareserves the right to remove the applicant from the course without refund of the course fees paid.
6.	We agree to comply and abide by the decision of Avantaconcerning this application.
7.	We declare that we have read and understood the applicable Terms and Conditions for the “Course Registration and Procedures” stated below, and agree to be bound by them.

Enquiry Form

WSQ Manage Customer Services

Schedule is not available for this course.

Participant Particulars

Company Information - Only for Company Registration:

Declaration