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Course-
Course Fee $3,210.00
Funding & Claims Availability-

ADVANCED DIPLOMA IN CUSTOMER SERVICE MANAGEMENT (ADCSM)

Course Info Schedule Registration
The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers

Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.

Course Duration :

    Full-time: 7 months
    Total Contact hours: 210 (No breaks between exams and modules)

    Week Schedule: 5 days per week (3 hrs per day)    

    Part-time: 7 months

    Total Contact hours: 218 (No breaks between exams and modules)

    Weekend: 1 Sunday (8 hrs class)


Course Structure : 


S/N

Title

Min. Study Hours

Assessment Mode

1

Service Environment Management

30

 

 

50% Assignment

+

50% Examination

2

HR Policies and Management

30

3

Team Leadership

30

4

Loss Prevention Management

8

5

Staff Training Management

30

6

Service Recovery Development and Management

30

7

Service Quality Management

30

8

Service Excellence and Innovation

30

 

Total Unit Tuition time

218

 


Course Fees :  $3210

Mode of Assessment : Written Exam, Assignment / Projects

Entry Qualification : 

  • Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions.
  • Minimum Grade E in any 3 GCE A Levels including English.
  • Minimum of C5 in any 3 GCE '0' Level Subjects including English, or its equivalent (i.e. WSQ work place Literacy and Numeracy Skills Level 5) wit 8 years working experience or
  • Matured candidates with other relevant certificate qualifications with 5 years of working experience.

Average Teacher to Student Ratio :  1.20

Lecturers & Teaching Modules : Refer to PDF.




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