ADVANCED DIPLOMA IN CUSTOMER SERVICE MANAGEMENT (ADCSM)

Course Info Schedule Registration

The Advanced Diploma in Customer Service Management is a top up programme for those who have successfully completed the Diploma level of this course. This programme is for aspiring professionals with a passion to deepen knowledge and skillsets in the hospitality industry and to pursue global careers

Through this programme, we aim to prepare learners for career advancement opportunities in Singapore’s fast-growing tourism industry and equip learners with advanced knowledge and skillsets in customer service management. It includes driving service quality and customer satisfaction, and developing service recovery framework, amongst others.

Course Duration :

Full-time: 7 months

Total Contact hours: 210 (No breaks between exams and modules)

Week Schedule: 5 days per week (3 hrs per day)

Part-time: 7 months

Total Contact hours: 218 (No breaks between exams and modules)

Weekend: 1 Sunday (8 hrs class)

Course Structure :

S/N	Title	Min. Study Hours	Assessment Mode
1	Service Environment Management	30	50% Assignment + 50% Examination
2	HR Policies and Management	30
3	Team Leadership	30
4	Loss Prevention Management	8
5	Staff Training Management	30
6	Service Recovery Development and Management	30
7	Service Quality Management	30
8	Service Excellence and Innovation	30
	Total Unit Tuition time	218

Course Fees : $3210

Mode of Assessment : Written Exam, Assignment / Projects

Entry Qualification :

Diploma in Customer Service Management (awarded by Avanta Academy) or other recognised Diploma from other institutions.

Minimum Grade E in any 3 GCE A Levels including English.

Minimum of C5 in any 3 GCE '0' Level Subjects including English, or its equivalent (i.e. WSQ work place Literacy and Numeracy Skills Level 5) wit 8 years working experience or

Matured candidates with other relevant certificate qualifications with 5 years of working experience.

Average Teacher to Student Ratio : 1.20

Lecturers & Teaching Modules : Refer to PDF.

Course Info

Course Title	:	ADVANCED DIPLOMA IN CUSTOMER SERVICE MANAGEMENT (ADCSM)
Course Type	:	Full Time
Course Fees	:	S$ 3210.00
Schedule Date	:
Please select	:	Company Sponsored Self Sponsored

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General Information

All courses will be conducted in English unless otherwise stated.

Course registration shall be applied 3 days in advance and Registration is based on a First-Come-First-served basis.

To confirm the registration, payment of the registration fees must be made before the commencement date.

Avanta Academy reserves the right to decline the candidate from attending the class at its sole discretion.

No cert. /card will be issued unless full payment is received by Avanta Academy

Candidate is reminded to attend the classes punctually. Full course fees will still be imposed if the candidate does not attend the class without prior notice to the Institute.

The Institute reserves the right to alter or amend the course and other related fees as it deems necessary.

Reschedule or change of course is allowed only once and is subjected to the availability of the course.

An administrative charge is applicable if the request is made 2 working days or less before the course commencement date.

10.

Avanta Academy reserves the right to defer/ cancel any scheduled course due to unforeseen circumstances.

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ADVANCED DIPLOMA IN CUSTOMER SERVICE MANAGEMENT (ADCSM)

Schedule is not available for this course.

Course Info

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